Information Collection Practices
When you enter personal information on our website it will be stored on our data servers. For example, when you sign-up for our newsletters or when you complete a contact form on our website, the information that you enter will be electronically stored for future use by our company. Some of the types of information that we collect from site users include: email addresses, property addresses, phone numbers and customer names.
We may also collect information which is not directly provided by users of our website for analytics purposes. This includes data such as browser types, operating systems and IP addresses, which we may track in order to improve site usability. None of this information can be used to individually identify any user of our website and individuals can access our company website on a completely anonymous basis.
How We Use Your information
Information that we collect from users of our company website may be used for service delivery, transaction processing or to send communications to individuals who have opted-in to our newsletters. Subscribers may always opt-out of receiving email communications from our company at any time, using the unsubscribe link provided in the emails that we send.
Our company may also use any email address that you provide to respond to any electronic correspondence that we receive from you, such as feedback, questions or other electronic messages that you send to us.
Regardless of the types of information we collect for individual users of our website, our company will never sell or transfer any user’s collected data to any other company during the normal course of running our business, without the written consent of the user.
Information Security Practices
Our company has taken a number of industry standard security measures to ensure the safety of any personal information that you access, enter or transmit to our company, when using our company website.
Information Disclosure Practices
1.Individually Identifiable Information
Our company never exchanges, sells or transfers any individually identifiable information collected on our website, to any party outside of our company, with the following exceptions:
We may share individually identifiable information with third parties who we partner with to deliver our services or run our website. The third parties that we do business with are subject to an agreement to protect the confidentiality of our customers’ individually identifiable information.
Under certain circumstances, such as the receipt of a legal summons to release information we have collected, our company will provide your individually identifiable information to parties outside of our company as appropriate, in order to comply with the law.
Other times that we may share your individually identifiable information is when we believe that the property, legal rights or safety of our staff or a member of the general public may be at risk.
2. Non- Individually Identifiable Information
Our company treats non- individually identifiable information differently than individually identifiable information. In this regard, we reserve the right to provide non-individually identifiable visitor information to other parties for advertising, marketing or other purposes.
Third Party Provider Privacy Policies
We may share personal information that we collect from our users with third parties as necessary, so those entities can deliver certain services to our customers or to our company.
Examples of third parties that we may share information with include: payment transaction processors and payment gateway providers, who respectively maintain their own privacy policies.
The privacy policies of the third-party organizations we have partnered with will subsequently be applicable for all transmitted personal information used for transaction processing on those providers’ data platforms or communication networks.
With the above, users of our company website and our company’s services should be aware that certain providers that we conduct business with may have data servers, personnel or operations outside of the U.S. where our company is located.
For example, if you live in the United Kingdom and your transaction is handled by a payment processor located in the United States, the personal information you provide in the process of completing that transaction may be subject to domestic laws of that territory or jurisdiction, such as the U.S. Patriot Act.
External Links To Third-Party Websites
Our company assumes no responsibility for the content, products and services presented on any third-party website our company website links to. Consequently, when a user of our company website clicks on any external link we have provided, they do so at their own risk. Moreover, in the event that any user of our website experiences problems with any link that we have provided (e.g. broken link) or believes that an external link on our website posses a security risk, we request that they promptly notify us about the issue using the form on our Contact page.
When cookies are enabled in your web browser you may be shown ads for our services as you continue to browse the Internet and visit other websites. Regardless of the third-party vendors we use, enabling cookies in your web browser may result in the presentation of advertising for our products and services based on your prior activity on our company website.
Online Privacy Protection Legal Compliance
We care about the privacy of those who visit and use our company website. As a result, our company has taken the required measures to ensure full compliance with the California Online Privacy Protection Act. In accordance with this legislation, our company will never distribute your personal information without your consent.
In addition, our company also respects the privacy of minors who use the Internet. Consequently, we have taken the required measures to ensure full compliance with the Childrens’ Online Privacy Protection Act (COPPA). In accordance with this legislation, our company does not collect information from any person under 13 years old. Moreover, as professional buyers of real estate we cannot legally conduct business with persons under 13 years old. Because of the type of business we engage in, our company may only complete transactions with individuals of the minimum age required to enter into legally binding contracts, based on their jurisdiction.
Use of Property Seller Information
As a professional home buying service, our company may request personal information from you, in the process of evaluating your property for purchase. Information that we request from you will typically include the following: your property address, your contact information, your name and certain types of financial information.
Any information that you provide will be solely used to calculate a fair offer on any property that you have contacted us about. The only exception to this rule, is that in some cases, we may be required to share your information with a third-party in order to prepare our offer or complete the home buying process.